tag:blogger.com,1999:blog-20471270.post5150207087155941670..comments2023-05-13T12:42:00.360+01:00Comments on PamBG's Blog: Thank You For CallingPamBGhttp://www.blogger.com/profile/11324370506889227234noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-20471270.post-42720859262652555462011-12-31T18:54:53.534+00:002011-12-31T18:54:53.534+00:00You and me both, Sally!
Like you, I always tried ...You and me both, Sally!<br /><br />Like you, I always tried to be polite. <br /><br />But this experience has made me try to take that extra step and visualize the person on the phone as if they were my friend or family member.<br /><br />And, to be fair, I had a number of callers who thanked me for being helpful and for taking the time to help them.PamBGhttps://www.blogger.com/profile/11324370506889227234noreply@blogger.comtag:blogger.com,1999:blog-20471270.post-55425917767771532602011-12-31T18:32:44.245+00:002011-12-31T18:32:44.245+00:00oh my Pam, such patience, you have made me think h...oh my Pam, such patience, you have made me think how I might be with call centre folk now, I am usually polite etc, but now and the... oops. My apologies...Sallyhttps://www.blogger.com/profile/01759963926280667938noreply@blogger.comtag:blogger.com,1999:blog-20471270.post-88801280677949918422011-12-23T03:12:07.389+00:002011-12-23T03:12:07.389+00:00It's really easy to tell who has ADD and who i...<i>It's really easy to tell who has ADD and who is hard of hearing. The ADD people sound like they have a 300-lb gorilla trying to get through their front door but still somehow manage to take15 minutes place an order...</i><br /><br />That's the best line in the entire post!Allan R. Beverehttps://www.blogger.com/profile/07903011101108437513noreply@blogger.comtag:blogger.com,1999:blog-20471270.post-84482264928054669142011-12-19T03:07:30.913+00:002011-12-19T03:07:30.913+00:00Pam, your impressions are of special interest to m...Pam, your impressions are of special interest to me because I, too, work in a call center. Although I have a PhD in philosophy, I was unable to obtain a tenure track position and needed a day job. Since I had worked in a call center before graduate school, that was the kind of work to which I returned. For the past 11 years I've been serving in the call center by day and teaching at night. It's not the kind of life I wanted, but I’m grateful for the lessons it has taught me.<br /> <br />I’ve spent my life thinking about how God can be found in people’s secular work, and I’ve learned things in this job that I never would have learned any other way. For example, I don’t think the general public realizes how regimented call centers are. We have to follow scripts. We’re given time expectations, as you mentioned. We’re penalized if we get stuck on a call and can’t take our breaks at the scheduled time. And so on.<br /><br />But I have also found God in this job. I have opportunities every day to help others in concrete ways. I’ve bonded with employees in a variety of operations areas, and we’ve worked together to solve seemingly-irresolvable problems. I’ve learned what it’s like to bless those who are cursing me. It has not been my dream job, but God has been with me in it. And finding God in secular life has always been the most important thing to me.<br /><br />Anyway, it's nice to see that you've joined the customer service ranks temporarily. It's interesting to read your observations about this line of work.Ron Johnsonhttp://rjmythicadventures2.wordpress.comnoreply@blogger.com